Returns & Refunds

We want you to be delighted with your Blue Jean Baby purchase. If for any reason your piece isn't right for you, please contact us and we'll be happy to help.

Returns

If you wish to return an item, please notify us by email at hello@bluejeanbaby.co.uk within 14 days of receiving your order.

Once you have notified us, please return the item within 14 days.

Please include your name and order details so that we can identify and process your return.

Items should be returned in the same condition in which they were received and, where reasonably possible, with their original Blue Jean Baby packaging and accompanying materials.

Please take reasonable care of the jewellery while it is in your possession.

Nothing in this policy affects your statutory rights.

Return Shipping

Unless an item is faulty or not as described, customers are responsible for the cost of return shipping.

Because our jewellery is valuable and often one of a kind, we strongly recommend returning your item using an appropriately insured, tracked and signed-for service.

For UK returns, Royal Mail Special Delivery or another appropriately insured tracked service is recommended.

Customers are responsible for taking reasonable care of returned items and for packaging them securely for transit.

Please retain your proof of postage and tracking information until your refund has been completed.

Resized or Altered Jewellery

Where a ring or other piece of jewellery has been resized, engraved or otherwise altered specifically at your request before dispatch, your statutory right to cancel may not apply where the item has been made or adapted to your specification.

Items altered or resized by you or by a third party after delivery may also be ineligible for return as an unwanted purchase.

This does not affect your statutory rights where an item is faulty, not as described or where you otherwise have a legal right to a remedy.

If you are considering resizing a ring, please contact us before purchasing and we'll be happy to discuss your options.

International Returns

International customers should contact us at hello@bluejeanbaby.co.uk before sending a return.

Please return your item using an appropriately tracked and insured service and clearly identify the shipment as “UK RETURNED GOODS” on the relevant customs documentation.

Correct completion of customs documentation is important to help prevent unnecessary customs charges or delays.

Any import duties, taxes or customs charges originally paid by the customer to authorities or third parties are separate from the purchase price paid to Blue Jean Baby and are not refunded by us. You may be able to apply directly to the relevant authority for reimbursement, depending on the rules in your country.

Where additional charges are imposed upon Blue Jean Baby because a return has been incorrectly declared or labelled, we reserve the right, where legally permitted, to deduct reasonable charges actually incurred from the amount refunded.

Layaway & Reserved Items

Items purchased through an agreed layaway or reservation arrangement require a 20% deposit.

The terms applicable to cancellation of a layaway or reserved purchase will be provided when the arrangement is made.

Nothing in these terms affects any statutory rights that apply to your purchase.

Sale Items

Unless otherwise stated, our standard returns policy applies to items purchased in a sale.

This does not affect your statutory rights.

Refunds

Once your return has been received, we will inspect the item and notify you.

Where a refund is due, it will be issued to the original payment method in accordance with applicable consumer law.

We aim to process refunds promptly following receipt of the returned item. Once processed, your bank or card provider may take additional time to credit the funds to your account.

Where applicable under consumer law, refunds will include the standard outbound delivery charge originally paid by you. Additional delivery costs resulting from your choice of a more expensive delivery service are not refundable beyond the standard delivery amount.

As Blue Jean Baby currently offers complimentary standard delivery, there will ordinarily be no outbound delivery charge to refund.

If more than 15 business days have passed since we confirmed that your refund has been processed, please contact us at hello@bluejeanbaby.co.uk.

Faulty or Incorrect Items

If you believe an item is faulty, has been materially misdescribed or you have received the wrong item, please contact us as soon as possible at hello@bluejeanbaby.co.uk with your order details.

We will work with you to resolve the issue in accordance with your statutory consumer rights.

Return Address

Please contact us before returning an item.

We will provide the appropriate return address and any relevant instructions by email.

Questions?

If you have any questions about a return before sending your jewellery back, please contact us at hello@bluejeanbaby.co.uk.

We'll be very happy to help.